Shipping & Recent Orders

What shipping methods do you offer?

We offer different shipping methods for you to choose from during checkout. The delivery time and cost may vary depending on your location and the products you order.

How long does order processing take?

Order processing time can range from 2 to 8 days, depending on product availability, order volume, and customization requirements.

Which countries do you ship to?

Currently, we only ship to India. We’ll update our website if we start shipping to other countries in the future.

How are shipping costs calculated?

Shipping costs depend on factors like the package weight, dimensions, selected shipping method, and destination. You’ll see the shipping costs during checkout. Please note that customs duties, taxes, or fees may apply and are your responsibility.

How can I track my order and when will it be delivered?

Once your order is shipped, we’ll provide a tracking number. It’s your responsibility to track the shipment and ensure someone is available to receive it. Delivery times may vary, and we’re not responsible for any delays once the package is with the shipping carrier.

Are there any shipping restrictions?

You may be able to modify or cancel your order within a specific timeframe. Once the order is processed for shipment, changes may not be possible. Please contact our customer support team as soon as possible. We’ll try our best to help.

What should I do if my shipment is damaged or lost?

If your shipment arrives damaged or is lost during transit, please contact our customer support team immediately. We’ll work with the shipping carrier to investigate and resolve the issue.

How do returns and exchanges work?

For information on returns and exchanges, please refer to our Return Policy.

How can I contact you for further assistance?

If you have any questions or concerns about our Shipping Policy or your order’s delivery, please email us at ca[email protected]. Our customer support team is here to assist you.

Returns & Exchanges

Can I cancel my order?

You can cancel your order if the item has not been shipped yet. If your cancellation request is approved, you will receive a full refund.

What should I do if there is a problem with my delivery?

If you notice any issues with your delivery, please contact us within 48 hours after the order is marked as delivered. We will investigate the problem and work towards resolving it to your satisfaction.

How can I return or exchange an item?

To return or exchange an item, please follow these guidelines:

  • Request a return or exchange within 5 days of receiving the item.
  • Make sure the item is unused, in its original packaging, and in good condition.
  • Provide the invoice during the return pickup.
  • Note that once a product has been used, it cannot be returned or exchanged.

Under what circumstances can I request an exchange or return?

You can request an exchange or return in the following situations:

  • If the item is damaged or if you received the wrong item.
  • If the item was not properly sealed when it was delivered.
  • If the item has expired by the time it was delivered.

How do I initiate the exchange or return process?

To start the exchange or return process, please contact our customer support team at [email protected]. They will assist you and arrange for the pickup of the item from the delivery address. You will be notified of the scheduled pick-up date. For exchanges, the replacement item will be delivered to you within 3-5 days after the return pickup is completed.

How will I receive my refund?

Once we receive and inspect the returned item, we will notify you about the status of your refund. If your refund is approved, it will be processed back to your original payment method. Please allow approximately 5-7 days for the refunded amount to appear in your account.

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